Conflict Prevention and De-escalation: How to prevent conflict in the workplace and beyond

How to prevent and de-escalate Conflict in the Workplace and Beyond

For small community organisations who would appreciate deeper understanding of, and tools for, dealing with conflict in the workplace.

This is highly beneficial to attend with a couple of people from your workplace so you can support each other in conversations and learning and as you look to make beneficial change within your organisational processes”.

Course Agenda

Why do people get angry—and what can we do about it? This practical session explores the personal factors behind conflict, the impact we have on how others react, and how to recognise early warning signs.

Learn simple, effective de-escalation techniques to reduce risk in challenging situations. We’ll also touch on the law around self-defence and trespass, with space for group discussion on what this means in real-life community settings. Ideal for anyone working with the public or in community-facing roles.

Your presenter: Anna-Louise Crane